We hope you love your SLEEP WITH ME order but if for any reason you are unhappy with your purchase, you have 30 days to contact us and we will happily provide you with an EXCHANGE, STORE CREDIT or REFUND on ELIGIBLE ITEMS (excluding shipping & processing fees).

Please carefully read the ‘returns eligibility’ section below before you proceed and note that we do not offer free returns – you must pay for return shipping.

RETURNS INFORMATION

If you would like to return any items via post to our warehouse, please email contact@sleepwithme.com.au and we will gladly assist you with this. Please include your name, order number, return request and any other important information for quick processing.

We aim to respond to all emails in 24 – 48 hours and to process returns within 10 business days of receiving your items. Please note, this timeframe may vary slightly during busy periods, weekends or public holidays.

Once your return request is approved (you will receive an email), please send your items to:
SLEEP WITH ME
35A POLICE ROAD,
MULGRAVE, VIC 3170

Please note that we are not responsible for any lost or damaged returns. We strongly recommend obtaining a tracking number when sending a return to us.

RETURNS ELEGIBILITY

• Items must be returned in their original condition – unworn, unwashed, with all tags attached and must be in their original packaging.

• For hygiene reasons, we do not accept returns of any UNDERWEAR, G-STRINGS, BODYSUITS AND FACE MASKS.

• We do not accept returns of any items that have been worn, used, damaged, soiled or that contain any traces of make-up, fake tan, pet hair, perfume or any other factor that would deem the item to not be in it’s original condition.

• Sale items cannot be returned or exchanged, this includes items purchased with a discount code or any type of promotion.

• Exchanges are subject to stock availability.

• Returns must include the original invoice provided to allow us to identify your order.

• Please allow up to 10 business days for any refunds to be processed.

SLEEP WITH ME reserves the right to deny a return, exchange or refund if the item/s do not respect our returns eligibility criteria. In this case, items will be returned to sender, and you will be notified of this outcome via email.

INTERNATIONAL RETURNS

• We do not offer international exchanges.

• All international customers must cover their return shipping costs.

• Any duties, taxes and VAT are not refunded on international returns.

Should you have any further questions regarding your return, please get in touch with us at contact@sleepwithme.com.au